How to find a professional
Your next steps
A clear way to get started.
-
Tell us what you need help with
Use everyday words, such as “divorce”, “fired” or “problems with my landlord”. Add a city or postal code to look nearby. If you’re not sure what to type, choose “Browse all situations”.
You can search and read profiles for free. You do not need an account to browse.
Need help in another language, or by phone or video? Use the language and “Works remotely” filters in the results.
-
Read a few profiles
Look for someone who handles your kind of problem. Open a few profiles to read about each professional’s work, location, languages and fees.
A listing is a starting point. When you call, check whether they can help with your particular problem and are taking enquiries.
-
Get your membership number
Check who qualifies, then register online. Your JusticeNet membership number is issued when your registration is complete. It will be on your account page and in your welcome email.
Give your number to each professional you contact. Reduced fees are for registered clients; the professional still checks whether you qualify and decides whether to take your case.
What should I have ready?
Your contact details, own annual income after tax, family size and a brief description of your legal problem.
-
Make the call and agree on the next step
You make the first call. Say you found them through JusticeNet and give your membership number. Briefly explain the problem and mention any deadline.
Confirm the reduced rate and what the first appointment will cost. Before work starts, agree on the fees and what work they will do. Get the agreement in writing.
You may need to contact more than one professional. Each one decides which cases they can take.
A little help with the first call
Not sure what to say?
Start here.
Use your own words. This is just a starting point.
Have your membership number and any important dates in front of you. The professional will not call you just because you registered.
“Hello, I found you through JusticeNet. My membership number is [your number]. I need help with [a brief description]. Are you taking new JusticeNet clients, and what reduced rate would apply?”
Good questions to ask
- Can you help with this kind of problem?
- When could we speak or meet?
- What will the first appointment cost?
- What is the reduced rate, and are there taxes or other costs?
- Do I need to pay money up front?
Keep the first explanation brief. Ask how to share sensitive information securely before sending documents.
A few common questions
Still wondering?
Need help with your account or the website?
Our support team can help you use JusticeNet.
What if I can’t find someone who can help?
Try a wider area. Increase the search distance or choose “All Ontario”. Look for “Works remotely” and ask whether phone or video appointments would work for your case.
Try a broader search. Choose “Browse all situations” or a broader category, such as “Family law”.
Contact someone else. If a professional cannot help or does not reply, try another. Availability varies, and a listing does not guarantee that someone can take your case.
Is the first consultation free?
Some professionals offer a free first consultation, but it is not guaranteed by the JusticeNet program. Ask before you book.
Do I need a lawyer, a paralegal or a mediator?
Lawyers advise and represent clients across many areas of law. Paralegals provide services within their licensed scope. Mediators help people in a dispute work towards an agreement.
Read the profile, then ask whether the professional handles your kind of matter.
Where do I find my membership number?
Your membership number is issued when your registration is complete. Sign in to your JusticeNet account, or check your welcome email. If you cannot find your number, contact JusticeNet support.
Do I have to live in Ontario?
Your legal matter needs to be in Ontario. You may live elsewhere. Ask the professional whether they can help with your Ontario matter and whether remote appointments are suitable.
What if I paid the registration fee and cannot find help?
If you are not happy with the service, email JusticeNet to ask for a full refund of the registration fee. This is separate from any fees you pay to a professional.
Should I check Legal Aid first?
If your income is low, check whether you qualify for legal aid for your particular matter before registering. JusticeNet offers reduced-fee services and is separate from Legal Aid Ontario.
Ready to take the first step?
Start by seeing who is in the directory.