Privacy Policy
The Internet is a public place. Please protect yourself by using common sense when contributing to this or any other web site. Avoid disclosing sensitive personal information where it can be easily viewed by others.
JusticeNet is committed to protecting your privacy. This Privacy Policy outlines how we handle your personal information when you use our websites, mobile application and services.
Personal Information
Personal information means information about an identifiable individual.
Our Promise
Our commitment to protecting your personal information is expressed by our promise to you that:
a. we will not sell or rent your personal information. We share it with your permission, for the purposes described in this Policy, or as permitted or required by law;
b. we will use reasonable safeguards to protect credit card transactions made through our services; and
c. we will promptly remove your contact information from our public website and email distribution lists upon request.
Consent to Our Collection of Personal Information
In most cases, we will obtain your consent to collect, use and disclose your personal information.
Use of Personal Information at JusticeNet
We use personal information from (a) the public to process requests for information and administer client registrations, and (b) lawyers, paralegals and mediators to process applications for a listing in our directory. Where applicable, we also use personal information to issue invoices, maintain our database of users, and operate and improve our services.
We use your declared personal net income and household size to calculate and display the reduced-fee category indicated by our fee schedule. The professional confirms the applicable rate with you.
A participating professional with an active listing who has your membership number can look up your active registration and see your name, address, declared income, household size, declaration year and stated legal problem. This information is used to confirm registration, assess the reduced rate and make a preliminary assessment of whether the professional can assist with your matter. Share your membership number only with professionals you wish to consult.
In addition, if you apply for a position with JusticeNet, we will use your personal information to assess your candidacy. Lastly, we may use your contact information (name, e-mail and postal address, if provided) so that we may communicate with you about our services and topics of interest.
Email and Telephone
Email sent over the Internet is not guaranteed to be secure and may be lost, intercepted or altered. Please avoid sending sensitive information that is not needed for your enquiry.
Telephone communications may be recorded and transcribed to respond to enquiries and review service quality.
Website Privacy
Like many websites, we may monitor traffic patterns, site usage and related site information to optimize your visit to our website.
Our website server automatically collects IP addresses. We may view these records to maintain the security and operation of our website.
We use cookies and similar technologies for sign-in, preferences and website operation. You can manage cookies in your browser; blocking essential cookies may affect functionality.
Withdrawal of Consent
You may withdraw your consent to our collection, use and disclosure of your personal information at any time, subject to legal or contractual restrictions. We will explain if this affects our ability to provide a requested service.
You can ask us to remove your personal information from our email distribution lists by following the opt-out instructions in a communication or contacting us.
Safeguards
JusticeNet uses safeguards to help protect your personal information against loss, theft, misuse, unauthorized access, disclosure, copying or alteration. These include security software and controls that restrict access to our systems and records.
We use service providers to help operate our services, including hosting, communications, payment processing and handling enquiries. Information processed for these purposes may be stored or processed outside Canada and subject to the laws of those countries. We remain accountable for protecting personal information handled on our behalf.
Retention of Personal Information
We retain personal information for as long as needed for the purposes described in this Policy and applicable legal requirements. Closing an account or removing a public listing does not necessarily remove financial, security or complaint records, or records needed to respect a request not to contact you.
Access to your Personal Information
You have a right to challenge the accuracy and completeness of your personal information and to have it amended, as appropriate. You also have a right to request access to your personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal personal information about another individual, your request for access may be limited or denied.
To request access or to amend your personal information, please contact our Privacy Officer at the address below. JusticeNet will respond within thirty (30) days of receipt of your written request.
Challenging Compliance
JusticeNet will respond to inquiries about its policies and practices relating to its handling of your personal information. Inquiries should be directed to JusticeNet’s Privacy Officer using the contact information below. JusticeNet will investigate all complaints and will respond within 30 days of receipt of a written inquiry. If the complaint is found to be justified, JusticeNet will take appropriate measures to resolve it, including, if necessary, amending this Policy and its procedures.
Privacy Contacts
If you have any questions or complaints about this Policy or the handling of your personal information, if you wish to withdraw your consent to our use of your personal information, or to request access to or update any information we have on file, please contact our office at:
Privacy Officer
JusticeNet
8185 Yonge St., Suite 213
Thornhill, Ontario L3T 2C6
Changes to this Privacy Policy
We may change this Privacy Policy from time to time. Any changes will be posted at /privacy-policy/. Please check from time to time to ensure you are aware of our current policy. We will give any additional notice and obtain any consent required before applying a change.