Mediation is a non-adversarial process where a trained and impartial third-person — the mediator — helps the parties to come to a mutually acceptable agreement. The mediator facilitates communication, promotes understanding and assists the parties to identify their needs and interests. The mediator uses problem solving techniques to help the parties to tailor their own agreement. Mediation is a positive, cost-effective alternative to solving disputes in court. The process is private and confidential.