What is the Mediator’s Role?

A mediator is an impartial third party who facilitates communication between two or more parties in dispute. The mediator does not take sides or make decisions for the parties. The mediator helps to create a safe environment where the parties can discuss issues in an open and respectful manner. The mediator helps the parties to explore and understand the issues in dispute, develop alternatives, make informed decisions and work toward reaching a practical and mutually-satisfying agreement.